Common health concerns
Discuss symptoms or common health concerns that may be assessed virtually. The nurse practitioner will determine whether an in-person consultation or additional testing is needed.
A real conversation. Without the commute.
Access personalized care from anywhere in Quebec. Speak with a specialized nurse practitioner about your health concerns and receive guidance on your next steps, all through a convenient virtual consultation.
Your needs. The right starting point.
These are examples of concerns that may be suitable for telehealth. At Santé Direct, our team confirms eligibility based on your age, symptoms, medical history and the nurse practitioner’s scope of practice.
Sexual health and contraception
Discuss contraception, sexual health, STI screening, or other related concerns. Testing or sample collection may be required depending on your situation.
Urinary symptoms
Assess symptoms that may suggest a urinary tract infection and determine the appropriate next steps. Testing or an examination may be required.
Medications and renewals
Discuss certain prescription renewals and medication management based on your health, medical history, and the nurse practitioner’s clinical assessment.
Follow-up care
Follow up on certain known and stable health concerns and discuss changes in your condition or the appropriate next steps.
Test results
Review available test results, ask questions, and discuss the next steps when your clinical situation is appropriate for virtual follow-up.
Your consultation in three steps.
Book your appointment.
Book online through Doctr. Our team can help you check whether telehealth is suitable for your needs.
Meet your nurse practitioner.
From a quiet, private place, speak with your nurse practitioner by video on your phone.
Understand your next steps.
Discuss your situation and leave with a clearer understanding of the next steps.
A little preparation. More peace of mind.
- Choose a quiet place where you can speak privately.
- Have your identification and a list of your medications ready.
- Write down the questions and concerns you would like to discuss.
- Follow the team’s instructions for connecting to your appointment.
We will explain the practical details before your consultation. If you have any questions, call us at (514) 500-9022.
Remote care, when it’s appropriate.
Some concerns require a physical examination or in-person care. Our team will help you understand whether telehealth is suitable for your situation. A prescription or test is never automatic: it depends on the clinical assessment.
Sometimes, care needs to be in person.
- A physical examination, sample collection or a procedure such as an injection or stitches cannot be performed online.
- Ear pain, abdominal pain or an injury may require an in-person consultation.
- No prescription, antibiotic or renewal is guaranteed. The nurse practitioner decides what is appropriate after the assessment.
- You need to be able to communicate in a private space with a suitable connection. If technical difficulties arise, contact the team to agree on the next steps.
An emergency should never wait for an online appointment. For chest pain, severe breathing difficulties or an immediate threat to your safety, call 911.
Learn more about the limits of remote care: Quebec Telehealth Network (French).